Support & Service
A Committed Support Team – Of Actual Live People!
CompuMove Systems makes extensive use of on-line support to ensure that your system operates at peak efficiency. At any moment, each CompuMove user is but a few clicks away from connecting with a highly knowledgeable customer support technician in our service center. Our real-time, shared-screen capability makes problem resolution, supplemental training, and system updates fast and painless. Every CompuMove support session is a “house call”, but without the delays or expenses.
And, when you call CompuMove for support, you’re never shuttled into a “phone tree” that goes nowhere. In fact, an actual living person answers every call during regular business hours! And, after-hours on-call technicians are available to help with those night and weekend issues. When many support hotlines think “service” is a recorded voice telling you to wait your turn, CompuMove hasn’t forgotten what true service is all about.
In addition to providing support for daily operations, CompuMove Systems is also committed to keeping your custom setup current with your business’ needs. As your moving company grows and expands, additional customizing services are available to ensure that your CompuMove system keeps up with the changes.
Whether you change van lines, get new paperwork, add new national accounts with frozen rates, open up a branch office, or simply want to set up another workstation, CompuMove’s customization services are always available. Additionally, CompuMove’s on-line tariff update system keeps your rating current with updates direct from carrier ICC filings.
CompuMove’s combination of real-time on-line support and ongoing customization services ensure that your investment in a CompuMove system will continue to serve your needs for years to come.